Terms of service
Last updated: 26 September 2026
1. About us
apexnutrition.co.nz is operated by Hightech Hub NZ Limited, trading as Apex Nutrition. We are a New Zealand based business.
- NZBN: 9429051945534
- GST: 142-206-404
- Location: Auckland, New Zealand
- Email: info@apexnutrition.co.nz
- Phone: 022 628 5442
By placing an order, you agree to these terms, our Shipping Policy, Return & Refund Policy, Cancellation Policy and Privacy Policy. You must accept these terms before completing checkout.
2. Who can buy
- You must be 18 or older to buy from this website.
- We deliver within New Zealand only.
- Products are for your own personal use, not for resale.
3. Our products
- All products are over-the-counter dietary supplements, sports nutrition and food products. We do not sell prescription medicines.
- Dietary supplements are not intended to diagnose, treat, cure or prevent any disease.
- Read the label, ingredients, allergen information and directions before use. Do not exceed the recommended dose.
- Some products contain caffeine or other stimulants. They are not suitable for anyone under 18, pregnant or breastfeeding women, or people with medical conditions. Talk to your doctor before use if you have a medical condition or take medication.
- Product images are for illustration. Packaging may vary from the images shown.
4. Prices and payment
- All prices are in New Zealand dollars (NZD) and include GST.
- Shipping costs are shown at checkout and in our Shipping Policy.
- We accept Visa, Visa Debit, Mastercard and Mastercard Debit through our secure eWAY payment gateway. Card payments may be verified with 3D Secure (Visa Secure and Mastercard Identity Check).
- Payment is taken when you place your order.
- If a product is listed at the wrong price because of an error, we will contact you before dispatch. You can then pay the correct price or cancel for a full refund.
5. Orders
Your order is confirmed when you receive our order confirmation email. We may cancel an order if a product is out of stock, a pricing or listing error has occurred, or we cannot verify the payment. If we cancel, we will refund you in full.
6. Cancellations
You can cancel your order before it is dispatched by contacting us. You will receive a full refund to your original payment method. Once an order is dispatched, it cannot be cancelled. You can return eligible items under our Return & Refund Policy. See our Cancellation Policy for details.
7. Delivery
- We dispatch within 1–2 business days of payment, using NZ Post.
- If we cannot dispatch within 5 business days, or your delivery is delayed, we will contact you. You can choose to wait or cancel for a full refund.
- If your order arrives in more than one parcel, we will send tracking details for each one.
- See our Shipping Policy for costs and delivery times.
8. Returns and refunds
Returns and refunds are handled under our Return & Refund Policy. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
9. Liability
To the extent permitted by New Zealand law, we are not liable for any loss arising from misuse of a product or use against the label directions. Our liability for any product is limited to its replacement or a refund of the price you paid. This does not affect your rights under the Consumer Guarantees Act 1993.
10. Website content
All content on this website, including text, images and logos, belongs to Apex Nutrition or the brand owners and is used with permission. You may not copy it without our written consent.
11. Privacy
We handle your personal information under our Privacy Policy and the Privacy Act 2020.
12. Changes to these terms
We may update these terms from time to time. The version on this page when you place your order applies to that order.
13. Governing law
These terms are governed by the laws of New Zealand. Any dispute is subject to the jurisdiction of the New Zealand courts.
14. Contact
Email info@apexnutrition.co.nz or call 022 628 5442.