Where are you based?
Apex Nutrition is a New Zealand based business in Auckland. We deliver within New Zealand only.
How much is shipping?
Standard shipping with NZ Post is free on orders of NZ$100 or more, and NZ$3.90 on orders under NZ$100.
How long will my order take?
We dispatch within 1–2 business days of payment. North Island delivery takes 1–3 business days after dispatch, and the South Island takes 2–4. Rural addresses can take 1–2 extra days. You'll get a tracking number by email.
What if my order is delayed?
We'll email you. You can choose to wait or cancel for a full refund.
Can I cancel my order?
Yes, any time before it's dispatched. Contact us with your order number for a full refund. See our Cancellation Policy.
Can I return a product?
Unopened products can be returned within 7 days of delivery for change of mind. Faulty or incorrect products are covered under the Consumer Guarantees Act. See our Return & Refund Policy.
Which payment methods do you accept?
Visa, Visa Debit, Mastercard and Mastercard Debit. All prices are in NZ dollars and include GST.
Is my payment secure?
Yes. Card payments are processed by a secure, PCI DSS compliant payment gateway. We never see or store your full card number or security code.
Where can I see the ingredients?
Every product page shows the ingredients and nutrition panel in the product images.
Do you sell prescription products?
No. We only sell over-the-counter dietary supplements, sports nutrition and food products.
Who can buy?
You must be 18 or older. Some products contain caffeine or other stimulants and aren't suitable for anyone under 18, pregnant or breastfeeding women, or people with medical conditions.
How do I contact you?
Email info@apexnutrition.co.nz or call 022 628 5442, Monday to Friday, 9am–5pm.