Cancelling your order
You can cancel your order at any time before it is dispatched. Email info@apexnutrition.co.nz or call 022 628 5442 with your order number as soon as possible. We dispatch within 1–2 business days, so contact us quickly.
If we cancel your order before dispatch, we will refund the full amount, including shipping, to your original payment method. We process refunds within 2 business days of cancelling. Your bank may take a few more days to show the credit.
After dispatch
Once your order has been dispatched, we cannot cancel it. You can return eligible items under our Return & Refund Policy.
Delayed orders
If we cannot dispatch your order within 5 business days, or your delivery is delayed, we will contact you. You can choose to cancel for a full refund.
Changing your order
To change your order (for example, a flavour or the delivery address), contact us before it is dispatched. We will do our best to update it.
When we may cancel
We may cancel an order if a product is out of stock, if a pricing or listing error has occurred, or if we cannot verify the payment. If this happens, we will contact you and refund the full amount to your original payment method.